1C:ITS support

1C:ITS, information and technology support, is the vendor's support for users of 1C programs. It is provided under a contract through an official partner. The contract gives lawful access to updates of the platform and of standard configurations, to the 1C:ITS information system, to the consultation line and to 1C services.

Why it is needed

Legislation and report forms change, and 1C releases updates that follow them. By the rules of 1C, programs of the PROF and CORP editions are updated and supported only while an ITS contract is in force. Programs of the Basic edition receive updates without it.

What the contract includes

• Updates. New releases of the 1C:Enterprise platform and of standard configurations.
• 1C:ITS information system. Documentation, methodology and guides for accountants, personnel officers, managers and IT specialists.
• Consultation line. Answers to questions about work in the programs.
• Work of our specialist. Installation of updates, check of backup copies, diagnostics of the database, a regular visit or a remote session.
• 1C services. Online services connected to the programs, for example remote access to a database, backup copies in a cloud store and a direct connection to the support line. The set depends on the level of the contract and on the country.

Levels and terms

• 1C:ITS TECHNO. The entry level: updates, the technical part of the information system and a limited set of services.
• 1C:ITS PROF. The full level: all materials of the information system and the extended set of services.

A contract is concluded for 3, 6, 12 or 24 months. The price depends on the level and the term: ask us for a calculation.

How it works with Alarna

1. We check which 1C programs you use, their editions and registration.
2. Together we choose the level and the term of the contract.
3. The contract is registered with 1C, and access to the information system and the services is opened.
4. We install updates and provide the agreed services on a schedule.
5. Before the term ends we remind you about renewal, so that support is not interrupted.

Questions clients ask

How is 1C:ITS different from your managed services?

1C:ITS is the support of the vendor for standard programs: updates, reference information and services. Managed services are our support of your system as it is, with its changes, integrations and users, under a service level agreement. Most clients use both.

What happens if the contract has ended?

The program keeps working, but updates and services are no longer available. The longer the break, the more releases have to be installed at once when the contract is renewed.

We changed the standard configuration. Can it still be updated?

Yes. Updating a changed configuration takes more work than updating a standard one. We compare your changes with the new release and keep those that are still needed.